Business Phone Etiquette - Get Articles by Bob Brolhorst

Get Articles
 
  

submit your own reprintable article

Article Categories

Accepting Credit Cards Online
Accounting and Book-Keeping
Advertising
Affiliate and Associate Programs
Articles and Article Promotion
Autoresponders and How To Use Them
Bonuses and Freebies
Branding
Business Ideas
Business Practice
Communication Skills
Competition and Your Competitors
Copywriting
Creativity and Ideas
Customer Service and Support
Domains and Domain Names
Due Diligence
E-Commerce
Ebooks and Ebook Writing
Education
Email List Building
Email Marketing
Ethics and Morals
Expert Status
Ezines and Email Newsletters
Family
Forums
Fraud and Scams
Goal Setting
Graphics and Graphic Design
Guarantees
Health
Internet Auctions
Internet Marketing
Investment and Investing
Job and Career
Joint Ventures
Lead Generation
Legislation and Legal Issues
Management and Best Practice
Motivation
Negotiation
Networking
News Releases and Public Relations
Niche Marketing
Outsourcing
Pay Per Click Search Engines
PC Security and Viruses
Pricing and Supply and Demand
Product Creation
Public Speaking
Publicity
Relationship Building
Reprint Rights
Revenue Generation
Search Engines and SEO
Site Stickiness - Getting Repeat Visitors
Software Reviews
Spam - Unsolicited Commercial Email
Statistics and Tracking
Testimonials
Time Management
Traffic Generation - Getting Hits
Travel
Viral Marketing
Web Hosting
Web Site Design
Working At Home - Starting Out
Blank Page
 
Google
 

> Get Articles > Communication Skills > Business Phone Etiquette

Business Phone Etiquette


PDF icon Download as PDF

Bob Brolhorst
bbrolhorstwave5marketing.com

A-1 Internet Marketing Newsletter
http://www.wave5marketing.com/newsletter.htm


Business Phone Etiquette

By Bob Brolhorst



If you have ever had one of those days when it seems at though the phone

just quit ringing there are certain steps a business person must take to ensure

that all of your customers are being taken care of in a resonable manner. I

know from just my own experiences that I grow extremely impatient if I get

put on hold for more than a few mintues. So this is how I handle all my phone

calls.



I answer every phone call with smile. I know, the people on the other end

of the phone line can't see my face, but you would be surprised how more

friendly your voice will sound if you have the correct attitude. If you do

this everyday with your phone calls, then when you are out in public it

will become automatic. Don't you feel more comfortable talking to someone

who is smiling as opposed to frowning?



I never let another incoming phone call interupt a call that I am currently

dealing with, that is why that it is imperative that you have a reliable answering

machine or answering service. How important do you feel when the person

talking to you puts you on hold? There is no sale or customer more important

to you other than the one that you are talking on the phone with NOW!!!



Try to setup phone calls as you would an appointment if possible. If you take

this approach you will have all of your customers information in front of you

and you can avoid distractions when they call.



Know your customers and their voices if possible. What I like to do when I get

a new customer is add them to my contact list in my Outlook Program. As in

most email software programs there is a space reserved for comments. I like

to get to know my customers on a somewhat personal level, so in the reserved

area I like to add my customers wife and childrens names and any important

personal conversation I may have had so when we talk again I can ask how

birthday or anniversary went. Your customers will really feel appreciated

if you are interested in them more than just for the products they may

buy from you.



I always make a point to call all of my customers at least four times a year

to find if they are in need of anything or are maybe having any problems or if

nothing else than to just say "Hi"



By Bob Brolhorst

Wave 5 Marketing

bbrolhorstwave5marketing.com

http://www.wave5marketing.com





How useful did you find this article?

Not at all
A little
Averagely
Fairly
Very
 


This article can be downloaded freely from http://www.get-articles.com and used on your website or in your ezine so long as the author is credited and their resource box left intact. You should not change any links in the article, and where the article is used on a website it's links should be clickable. Please see our terms and conditions page for more information: http://www.get-articles.com/authors-publishers-terms.php
 

Get Articles


Top Articles

  • Stop Saving Money!
    By Leo J Quinn Jr
    Rating 133 / 190
  • Top 10 Qualities of a Great Team Leader
    By Naseem Mariam
    Rating 135 / 170
  • 7 M's of Every Highly Effective Manager
    By Alonzie Scott
    Rating 119 / 170
  • The Top Ten Reasons For Being Honest
    By Monique Rider
    Rating 122 / 150
  • Seven "Secrets/Tips" to Becoming a Millionaire
    By Craig Lock
    Rating 93 / 135
  • Five wonderful steps for good presentation skills:
    By Thomson Chemmanoor
    Rating 39 / 65
  • Do Pop-up Ads Work for Your Site?
    By Brian Su
    Rating 36 / 65
  • Ten Steps to a Power-Packed, Persuasive Proposal
    By Linda Elizabeth Alexander
    Rating 41 / 60
  • Insider Rollout Secrets Review
    By Alex Poole
    Rating 52 / 55
  • TOP TEN TIPS FOR PRESCRIPTION SWIMMING GOGGLES
    By Danielle Ross
    Rating 43 / 55
  • How to get your audience involved in your PowerPoint presentation:
    By Thomson Chemmanoor
    Rating 24 / 55
  • How to write a communication plan
    By Matt Eliason
    Rating 38 / 50
  • The MSN Ranking Code Loophole
    By Chris Rempel and Dave Kelly
    Rating 38 / 50
  • Tips For Non-Sexist Writing
    By Tanja Rosteck
    Rating 35 / 45
  • 12-Step Foolproof Sales Letter Template
    By David Frey
    Rating 36 / 40
  • Preventing Fraud On Your Website
    By Aaron Turpen
    Rating 32 / 40
  • The 7 Signs of a Scam
    By Sharon Davis
    Rating 32 / 40
  • Useless Resume Objectives
    By Rita Fisher, CPRW
    Rating 10 / 40
  • 6 Steps to Great Customer Service
    By Aaron Turpen
    Rating 25 / 35
  • Hacker Prevention Techniques
    By Aaron Turpen
    Rating 26 / 30

    February 11, 2012 © www.Get-Articles.com. All Rights Reserved.