Business Telephone Blunders - Get Articles by Chris Bloor |  |
> Get Articles > Communication Skills > Business Telephone Blunders Business Telephone Blunders Download as PDFChris Bloor admintheQBI.net http://www.qualitybusinessinstitute.com/Better_Marketing_Advantage-BMAnov102002.html http://qualitybusinessinstitute.com TELEPHONE BLUNDERS THAT COST BUSINESS MONEY, CUSTOMERS AND FRIENDS... ********Copyright Chris Bloor 2002******** I don't know who David is. I've never met him. Thanks to his 'We're as-friendly-as-a-punch-up-the-throat' voice-mail message I doubt that I ever will. It all started like this... I saw the offer for website design. David’s advertisement in my local newspaper looked great. (I'm a professional copywriter so I should know) It had all the winning ingredients: ...Great Headline ...Benefits laden copy ...Convincing testimonials ...Impossible-to-resist offer I was hooked! They had me! I grabbed the phone, punched in their number and sat there, credit card in hand, ready to say "Yes! Please! Take my money!" The lines were busy so a mechanical voice told me to wait a moment whilst I was transferred to their voicemail. Then it happened... I heard Dave and what he said TOTALLY destroyed their offer and convinced me NEVER to do business with them. I was a little disappointed but not surprised. After all it happens so often. I think it's one of the # 1 mistakes most business owners make on the telephone. You see, their advert had painted a picture in my mind. I saw a quality business... Professionals... People I could trust. People with a great offer and I seriously wanted to give them my money... What did David do to stop all this? I was expecting something like: "Hi and thank you for calling XYZ Company all our operators are busy right now but your call is important to us so please, leave your name and number after the beep and we'll get straight back to you" "Thank you so much for calling and have a great day!" Instead I got this: "This is David. You know what to do. Speak after the beep..." Like I said, I don't know David from a bar of soap. I wouldn't recognize him if my life depended on it. I do know one thing about him though. He's wasting money. Judging by the size of his advert quite a lot of it! You see David's advert spoke QUALITY It spoke "Hey you can TRUST us... we CARE..." His voice-mail SHOUTED 'Cheap and nasty' the result? ...David Wasted His Money Today ...David Lost A Sale Today ...David Made Less Profits Today ...David Missed Out On Referrals Today ...David Missed An Opportunity Today Try this: Take a moment to call YOURSELF today. Listen carefully to your business voice-mail or answering machine. What you hear... What you change... Just might be worth a small fortune! ---------------------------------------------------------- Chris Bloor is a Direct Response Copywriter Known as the 'Walking Idea Machine' You can get a FREE subscription to his 'Members Only' Internet Newsletter at http://www.qualitybusinessinstitute.com __________________________________________________ ATTENTION WEBMASTERS You can use this article in your ezine so long at it is reprinted in its entirety along with the resource box __________________________________________________ How useful did you find this article? This article can be downloaded freely from http://www.get-articles.com and used on your website or in your ezine so long as the author is credited and their resource box left intact. You should not change any links in the article, and where the article is used on a website it's links should be clickable. Please see our terms and conditions page for more information: http://www.get-articles.com/authors-publishers-terms.php |
|
Top Articles |
||||||||||||||||||||||||||||||||||||||||||
|
||||||||||||||||||||||||||||||||||||||||||
May 24, 2012 © www.Get-Articles.com. All Rights Reserved.