Exceptional Customer Service Starts With The Executive Team - Get Articles by Kennette Reed


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> Get Articles > Customer Service and Support > Exceptional Customer Service Starts With The Executive Team

Exceptional Customer Service Starts With The Executive Team

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Kennette Reed
kennettereedkennettereed.com

Kennette Reed & Associates
http://www.kennettereed.com

Exceptional Customer Service Starts With Your Executive Team

by Kennette Reed

A decision to provide exceptional customer service involves buy-in from the entire executive team. They must commit to providing on-going support and assistance for this company mandate. This process should include (but not be limited to) the following:

-A customer-centric vision must be implemented and shared.

-Determine methods for recognizing/rewarding ultra- exceptional service.

-Management must provide exceptional service, benefits and

opportunities for all staff, so they feel respected and valued.

-The executive team must lead by showing empathy and enthusiasm.

-Establish staff training methods/review/follow-up.

-Specify internal and external expectations for behavior/service.

About the Author

Kennette Reed, CLP, is a freelance writer, marketing professional, public speaker and interior landscape consultant. She publishes a monthly customer service ezine, Customer Connections, has written numerous articles, an ebook, How to Break Into the Interior Landscape Business and provides customer service and marketing consultation services to firms across the country.

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How to Break Into the Interior Landscape Business ebook

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