Why Is Excellent Customer Service Important? - Get Articles by Kennette Reed |  |
> Get Articles > Customer Service and Support > Why Is Excellent Customer Service Important? Why Is Excellent Customer Service Important? Download as PDFKennette Reed kennettereedkennettereed.com Kennette Reed & Associates http://www.kennettereed.com Why Is Excellent Customer Service Important? Every existing and new employee needs to understand why excellent internal and external customer service is important to the success of both staff and company. How do you instill this level of understanding? There are several educational and training methods for accomplishing this. A few are: -Following a customer order or project from initiation to completion shows the inter-dependence of company departments. § Role-play both internal and external customer encounters, and discuss the responses of all involved parties. § Look at the expenses associated with lost customers/sales, and how these expenses affect internal operations? § Examine how previously lost customers/sales might have produced additional revenue if proactive customer service techniques had been utilized. About the Author Kennette Reed, CLP, is a freelance writer, marketing professional, public speaker and interior landscape consultant. She publishes a monthly customer service ezine, Customer Connections, has written numerous articles, an ebook, How to Break Into the Interior Landscape Business and provides customer service and marketing consultation services to firms across the country. Customer Connections FREE newsletter subscriptions http://www.kennettereed.com/page414029.htm How to Break Into the Interior Landscape Business ebook http://www.DreamJobsToGo.com?10490 THIS ARTICLE MAY BE FREELY PUBLISHED Please use my byline, send notification of publication, forward copy of published article and date of publication. How useful did you find this article? This article can be downloaded freely from http://www.get-articles.com and used on your website or in your ezine so long as the author is credited and their resource box left intact. You should not change any links in the article, and where the article is used on a website it's links should be clickable. Please see our terms and conditions page for more information: http://www.get-articles.com/authors-publishers-terms.php |
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