Your Staff Learns By Example - Get Articles by Kennette Reed |  |
> Get Articles > Management and Best Practice > Your Staff Learns By Example Your Staff Learns By Example Download as PDFKennette Reed kennettereedkennettereed.com Kennette Reed & Associates http://www.kennettereed.com Your Staff Learns By Example by Kennette Reed I once read, "Service encounters are moments of truth." The mistake many companies make is not realizing that these moments of truth arise out of both internal and external service encounters. Internal staff encounters exemplify a company's service philosophy. Each time a staff member is disregarded or goes unacknowledged, a message of unimportance is sent. Often this message results in the staff member exhibiting a lack of interest or caring about how customers are served. This apathetic behavior leads to staff members questioning the importance of their role in the company. Feeling unimportant can lead to the question no staff member should ever need to ask, "Why should I care?" About the Author Kennette Reed, CLP, is a freelance writer, marketing professional, public speaker and interior landscape consultant. She publishes a monthly customer service ezine, Customer Connections, has written numerous articles, an ebook, How to Break Into the Interior Landscape Business and provides customer service and marketing consultation services to firms across the country. Customer Connections FREE newsletter subscriptions http://www.kennettereed.com/page414029.htm How to Break Into the Interior Landscape Business ebook http://www.DreamJobsToGo.com?10490 THIS ARTICLE MAY BE FREELY PUBLISHED Please use my byline, send notification of publication, forward copy of published article and send date of publication. How useful did you find this article? This article can be downloaded freely from http://www.get-articles.com and used on your website or in your ezine so long as the author is credited and their resource box left intact. You should not change any links in the article, and where the article is used on a website it's links should be clickable. Please see our terms and conditions page for more information: http://www.get-articles.com/authors-publishers-terms.php |
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