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'What's Your Virus?'
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Kem Thompson
kemdaysofsuccess.com
Days of Success!
http://www.daysofsuccess.com
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WHAT’S YOUR VIRUS?
Dr Kem Thompson (MBBS, CCNA) ©2002
The term ‘viral marketing’ is the current buzzword in the
business world. It refers to a method of marketing in which
a product is spread fast and wide (similar to an infectious
virus in medicine) by a ‘carrier’ other than the originator
of the virus. In most cases of viral marketing, the carriers
of the virus are satisfied customers. Other products act as
self-propagating viruses – the viral product is its own
carrier.
Viral marketing works best when the product or service
(or idea) in question is of high value. Think of hotmail,
a perfect example of a virus. Hotmail offers free email.
What a great idea! In each email you send or receive however,
notice the small ad encouraging you to get your free email
account from hotmail.
That way the virus propagates itself.
Because it’s free, though, you get all your friends to
sign up for it as well – you’re acting as a ‘carrier’ for
the virus now.
In each case, notice that Microsoft is not spending much
extra money in advertising. Yet hotmail has over 40
million users today.
This is the beauty and power of viral marketing:
it is very cost effective. Instead of spending tons in
advertising, give away something of value to ‘prove your
worth’. Happy users of your product or service will
spread the word for you. Remember, people are more
likely to use something recommended to them by
a trusted friend than by some stranger.
This brings up another benefit of viral marketing: with
your product in the hands of someone who’s got it
through a friend’s recommendation, the user gets to know
you.
The more word spreads about how good your product
is, users begin to trust you (and associate your name
with quality products or services) and they ultimately
like you.
Once you’ve got someone to know, like and trust
you, you have become their friend, and thus are very
likely to successfully sell to that person
whenever you want to.
A further benefit of viral marketing is that it gives
you a chance to seek permission to market to prospects.
People don’t like to be sold to, but they do want to be
informed about something that might be of value to them.
If you include a feedback form or further information
request form on your viral product, then anyone who
sends you the forms is a hot prospect for you to sell to.
They have indicated to you that they are interested in
your product or service.
These are the easiest people to sell to, as opposed to
cold prospects. Permission marketing is more effective
than 'interruption' marketing.
I cannot emphasize enough the importance of having a
good quality product to use as a virus, though.
If your product is of poor quality, it won’t ‘catch on’
as a virus. Worse than that, the wrong sort of word of
mouth could spread about it, ruining your chances of
making a sale of that product.
Other examples of viral marketing strategies include
Blue Mountain and their free electronic cards. ICQ and
their free chat system. Adobe acrobat and their free
pdf file reader.
As a consultant/business owner , what can you use
as a viral product?
There are many examples such as e-books, email
newsletters (ezines), reports, articles,
postcard sites, services – be creative, and you can
come up with many more. Aim for high quality.
Remember, ‘give first to prove your worth’.
Information products such as e-books are some of
the best viral products because in addition to
the benefits of viral marketing mentioned above, info
products increase your credibility and place you as an
expert in your field. This makes it easier for people
to buy from you, because they respect you as well.
At this point you may get concerned if you feel
you can’t write. Not to despair. You can get someone
to write for you. As long as the quality of the
material is good, it’s well worth the price when you
think of the return on your investment. Also consider
the long lifespan of information products.
Viral marketing and permission marketing are the
future of marketing. People are getting wise to sneaky
sales gimmicks and ‘switch off’ the moment they
sense you’re trying to sell to them. Viral marketing
gives them a chance to experience you, to ‘try
before they buy’.
This builds trust, which is a vital ingredient in
the sales process.
Viral marketing is also very cost and time effective, as
you only have to send out the virus once and watch
it spread by itself or by happy ‘carriers’.
It is a powerful form of word of mouth marketing.
This year, develop a viral product to start spreading.
You can’t afford not to, actually. Find something of
good value you can give away to prospects. Then
they will be happy to spread the word for you.
What more could you ask?
Here’s to a successful and prosperous year,
and best of luck in your marketing!!
Dr Kem Thompson is a Personal and Business Coach.
She also offers Business Writing Services to
Consultants and other Business owners.
For information on starting your own ezine today,
send a blank email to ezinebizdaysofsuccess.com.
www.daysofsuccess.com
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